In June last year, a resident in Coulsdon paid for the Council's green garden waste service.
On the Council's website it says: 'Our green garden waste service offers collections every 2 weeks for £65 a year.'
Since January he's not had his bin collected at all.
On the Council's system he was shown as having not subscribed. In July this year he signed up and paid again, only for his garden waste to still not be collected.
Now we can cut the Council some slack due to the pandemic, but two months went by and despite making a number of inquiries this resident hadn't heard back from the Council at all.
On 28th August I was made aware of this and I immediately lodged a formal inquiry with the Council. After no reply I chased on the 3rd September. It took until 17th September for the situation to be resolved.
From the resident making a polite inquiry to the problem being sorted was over two months. It means he was paying for a fortnightly service and not receiving it for approaching eight months.
This follows hot on the heels of another case where an 80-year-old resident has been left for over six weeks without the ability to wash herself.
It's just not good enough. If you want to change this, you have to change the Council administration in the 2022 local elections.