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 The Sanderstead Blog
Cllr  Lynne  Hale
Cllr  Yvette  Hopley
Cllr  Tim  Pollard

Seven Day GP Urgent Care Services and GP Appointments
16/03/2017 20:09:00......Posted by Yvette Hopley

People in Croydon will soon have access to a wide range of urgent care services, including GP appointments available from 8am to 8pm, seven days a week.

From April 2017, three ‘GP Hubs’ will open across the borough to treat children and adults with urgent care needs.  The new ‘Hubs’ will be open for longer hours every day, and will offer more services to treat both minor injuries and minor illnesses. 

People should call NHS 111 for an assessment to book an urgent appointment at a GP Hub.  The hubs also offer walk-in services, but the NHS is encouraging people to ‘phone before you go’ to make sure they access the most appropriate service for them.

NHS 111 is staffed by highly-trained health advisors to direct people to the best medical care depending on their symptoms – including the GP Hubs where appropriate. NHS 111 is available 24 hours a day and is free to call from landlines or mobiles.

Appointments at any of the new GP Hubs will be available to people living and working in Croydon if they are unable to get an appointment with their own GP.

The improved services are part of a new contract with NHS Croydon Clinical Commissioning Group and the Croydon Urgent Care Alliance – a coalition of hospital doctors, nurses and local GPs.  This means, that for the first time, emergency and urgent care services will be working together to provide more coordinated care and support right across the borough.  It also means patients and GPs within the Hubs will benefit by having more services closer at hand.

The new GP Hubs will increase the services already available at Purley Minor Injuries Unit and New Addington Minor Injuries Unit.  A new Central Croydon GP Hub will be provided within the East Croydon Medical Centre, replacing the walk-in centre located on Edridge Road.

There will also be a continuation of the Urgent Care Centre and GP out-of-hours services located at the front door of the Emergency Department at Croydon University Hospital.  The Urgent Care Centre itself will be open 24/7 and equipped with the expertise to treat all urgent but non-life threatening illnesses or conditions.

Additional services from the Croydon Urgent Care Alliance will include:

·       A roving GP service to provide urgent home visits for local residents live from 1 July 2017

·       an out-of-hours GP service, including rapid telephone advice, face-to-face consultations and home visits from trained clinicians Monday to Friday (between 6.30pm to 8.30am), and 24 hours a day at weekends and bank holidays.

Dr John Chan, a local GP and the chair of Croydon GP Collaborative said:

“The new urgent care service enables previously separate parts of the system – including the Urgent Care Centre, A&E, and Walk-In Centres – to be joined-up along with other primary care services, such as GPs and local pharmacies. This will make access to appropriate care and advice much more straightforward for patient and professionals alike.

“We are also promoting 'Phone Before You Go!', which uses NHS 111 to book individuals for telephone or face-to-face consultations at the hubs for a more seamless patient experience.”

Dr Kathryn Channing, lead consultant for the Emergency Department at Croydon University Hospital said:

“In joining-up our urgent and emergency care services, we have a real opportunity to get this right for Croydon.  Across the country, you hear reports of emergency services under pressure as people often find it difficult to access primary care – especially in the evening and at weekends. 

“Our alliance means that GP appointments will be available from 8am to 8pm, 7 days a week.  What’s more, because the hospital will be running the services with Croydon GPs, you will be seen by one team working together to provide the right care for you.” 

Dr Fiyaz Lebbe, GP Director of AT Medics added:

“By combining our services, we are placing people at the heart of everything we do, rather than expecting people to navigate their way round from one service to the next.  By working together, our people will benefit from extended opening hours for GP Hubs, with direct links into hospital care and local pharmacies.  This means we can do more to keep people well, and provide expert care and treatment when it is needed.”

The Croydon Urgent Care Alliance teams up hospital doctors and nurses alongside community healthcare professionals from Croydon Health Services NHS Trust, with General Practitioners throughout the borough to offer a wealth of clinical experience, knowledge and expertise.

Local GPs have formed the Croydon GP Collaborative and, with the Trust, have joined with AT Medics – a leading provider of primary care services in London – to complete the partnership.

Dr Agnelo Fernandes, Assistant Clinical Chair, Croydon Clinical Commissioning Group, said:

"We are delighted to announce that the contract has been signed for Croydon’s new urgent care service.  The plans were drawn-up after extensive engagement with local residents who called for longer opening hours and greater access to GP appointments.  We are proud that Croydon Urgent Care Alliance will help local people to get the right treatment by the right person in the right place.”

The contract awarded by Croydon CCG will run for three years from April 2017, with an option to extend for a further two years. 


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David Lean Cinema - Dementia Screenings - All Welcome
20/02/2019 19:51:00.......Posted by Yvette Hopley


The Sanderstead Councillors have sponsored two Dementia Friendly Screenings at the David Lean Cinema.  The First one is on:

Date:                     5 March

Time:                     Tea/coffee available from 10.15am, film starts at 11am

Venue:                   David Lean Cinema , Croydon Clocktower, Katharine St,              Croydon CR9 1ET

Cost:                     Free (thanks to sponsors from the Croydon Dementia Action Alliance)

How to book:         Click here to reserve seats for VIVA LAS VEGAS

These Dementia Friendly screenings aim to make cinema more accessible by providing a fun and inclusive experience to enable people living with dementia, their families and carers to attend the cinema in a safe and welcoming environment. The lights are left on low, there are no adverts or trailers and the audience is allowed to move around or even sing along to any musical numbers if they’d like to.  There is an interval for people to take a break and tea and coffee will be served before the film starts.



Food Waste Bins - Montana Close
11/02/2019 17:40:00.......Posted by Yvette Hopley

The food waste bins at Montana Close have not been collected since 18 December.  They are so full and smelly that residents have reported this as an environmental issue to the council.  Repeated requests by residents and the management company are to no avail.  I have reported the missed bins on several occasions.  What has gone wrong nobody can explain.  The Director of service has promised that the bins will be collected tomorrow.  Let's wait and see!



Clinic - Rectory Park Sanderstead
30/01/2019 10:35:00.......Posted by Yvette Hopley

The local councillors received many emails from concerned resident about the possible closure of the clinic at Rectory Park.  I have received the following official statement which does give some assurance:


We continually review our estate to make the best use of all of our premises to provide the best, most accessible and most efficient service we can to our patients.  There are no agreed plans to close Sanderstead Clinic which is an important part of our estate and sees 4,500 patients a year.

Our ongoing review includes how we utilise some of the empty clinic space in Purley War Memorial Hospital which is 2 miles away from Sanderstead and provides a range of services including minor injuries and minor illnesses.  Early conversations have begun to see what additional services, like physiotherapy or speech & language therapy, could move in to Purley to make this a central part of our care for people in the south of the borough but this does not mean changes at Sanderstead would have to happen.

At this stage we are only looking at what is possible. No decisions have been made and there would be no movement of services without a clear explanation to local people.




Christmas Trees
23/01/2019 12:18:00.......Posted by Tim Pollard


I was a bit disappointed to see a large pile of Christmas trees uncollected this morning near Sanderstead Pond. I don't know whether these all came from the same source or whether one person dumped their tree there and lots of other people followed suit, but as there's a danger that the council teams who are supposed to be collecting trees will miss these, I have reported them. The council, on its web site, says it will only collect from 'kerbside properties' - i.e. houses they collect kerbside recycling from. This is not really a kerbside site location, so that's another good reason to report them. Hopefully the council will collect them before the service ends on Friday, but rest assured I will keep an eye on it!



What happens when the council misses a green waste collection
23/01/2019 12:10:00.......Posted by Tim Pollard

For many months (or even years) I have been enquiring about what happens when a resident's green waste collection is missed, if the council does not remedy it when informed. Residents reglualry say that as they pay extra for this service, they should get a free collection added to the end of their twelve month paid period whenever this happens (at the very least). That's quite right, if you pay for 26 collections, you should get 26 collections (unless the reason you didn't get it is because you didn't put it out on time).

Finally, after asking different people many, many times, I have finally had an answer! You will get a collection added to the end of your contract period, which is now a rolling twelve month term, rather than the fixed April-November period it used to be. Thanks are due to cabinet member Cllr Stuart Collins, for promptly replying positively to this question when I submitted a written question to him last week. It's a pity it has taken so long to get this answer, but credit to Stuart for taking decisive action when it was put to him.



Elmfield Way not being street-swept
23/01/2019 12:06:00.......Posted by Tim Pollard

I had a complaint a few days go about Elmfield Way not being properly swept on both sides. This is a road that has two bi-directional carriageways separated by some green space: only the western half was being regularly swept. I brought this to the attention of the council's contract management team who have ensured Veolia is aware that there are two roads rather than one which need sweeping, and they swept the eastern side last week. Unfortunately they didn't do it properly, in that nobody swept the pavement leaves into the gutter before the mechanical sweeper came along, nor swept out around parked cars. As a result I have asked them to go back and do it again.



Croydon Adult Social Services Users Panel
17/01/2019 20:00:00.......Posted by Yvette Hopley

A great CASSUP meeting today to discuss direct payments and active lines along with the new way of working in localities.  Certainly direct payments can mean more independence, choice and control and we all want our residents with disabilities to have improved lives and better outcomes.  If you do know of residents wanting help in these areas please do get in touch with me and I can direct you to the right officers.  Your local conservative councillors will also be on hand to give you assistance and advice.



403 bus diversion latest - UPDATED
17/01/2019 09:43:00.......Posted by Tim Pollard

The ward team and Steve O'Connell, GLA Member, have continued to work with the local residents' associations to put pressure on TfL over the diversion to the 403 bus which means two miles of its route through Sanderstead receives no service.

This is the response from TfL, which I have considerable sympathy with:

As mentioned previously, the disruption is due to emergency gas works with multiple leaks having been identified on Selsdon Road at its junction with Croham Road. Croydon Council have contacted us last week to inform that in order to facilitate the works, they would need to put a directional closure in for all traffic heading southbound. Following on from this, our Network Traffic Controllers were tasked to investigate whether Brighton Road and Upland Road could be used to get the buses back to line of route on Selsdon Road. After detailed checks and risk assessments, we were advised that it would not be possible to use these roads as the buses would not be able to make the turn safely from Upland Road onto Selsdon Road.
We then enquired with the Council whether the diversion could be reversed, ie divert buses coming northbound, as this would have allowed us to use Junction Road which is much wider and could be used by buses. However, the Council advised that due to the location of the leaks this option would not be feasible.
As a result, the only diversion possible was the one that we have already put in place. This is due to low bridges on Selsdon Road, Sanderstead Road and Croham Road.
With regards to the specific suggestion to divert the buses via Croham Manor Road and Normanton Road, we have assessed this option however this is not feasible due to low trees, issues with parking and turning manoeuvres that would be required from Normanton Road onto Hurst Way or Hurstview Road and Croham Manor Road onto Selsdon Road.
With regards to supplying single deck buses, we have spoken to both operators for the 403 and 412 buses and they have confirmed that unfortunately there are no single deck buses available that could be used on the route, particularly on such short notice given the emergency works. Had these been planned works, we would look at potentially providing a shuttle service or single deck buses but these require some lead time to plan, organise, source and finance.  
We apologise again for the inconvenience this temporary disruption has caused. We have spoken with Croydon Council again this morning and reiterated the urgency and the problems that these works are causing and have asked them to ensure that the contractors are doing all they can to get these works completed as soon as possible.

Whilst it is very frustrating for passengers, I can see TfL's point of view here. I have been trying to get a response from the Council team that agrees works with the utility companies for over a week now, but they are not responding to my requests.

TfL believe that the works are now scheduled to come to an end on 20 Jan, which is better than we were first led to believe. I've driven past the site many times over the last week but regret to say I have yet to see anyone working on it. But we won't give up, we'll keep trying to get the council to take this more seriously than it seems to be at the moment.


4pm Thur 17 Jan

The officer co-ordinating the closure tells me:

Regarding the diversion, it was put in this way due to the proximity to the roundabout. If it had been a few meters back then we would have had the closure the other way and used Junction Road as the diversion for buses. We will keep this in mind if this situation is to happen again.

The extended duration of these works is due to a high number of leaks being discovered, 2 of which required specialist repair kits that had to be measured for each joint. I have spoken to SGN this morning and they have informed me they will be off the road Sunday night. I will be instructing them to liaise with Tfl buses to have the bus route / stops back to normally immediately following the road reopening.



Burglaries in Riddlesdown
16/01/2019 07:55:00.......Posted by Tim Pollard

Sadly there were four burglaries on the Sanderstead/Purley Oaks & Riddlesdown border over last weekend. I report it here from a Sanderstead perspective as I suspect criminals do not feel constrained by ward boundaries!

According to the local police team two were on Mitchley Avenue and two were on Ingleboro Drive. Access was gained via the rear of property. Various items were taken including jewellery and laptops. Two males aged 15-20 years old were seen hiding in a front garden bush on Ingleboro Drive when a resident called police, but both had run away prior to police arrival.
The SNT have responded by arranging for extra patrols in the area from a different unit, to boost the number of patrols.
The SNT say that side access and rear of the property are where homes can be vulnerable. Side gates should be secured with a lock/padlock that is not reached by learning your arm over. If the gate is 6ft tall you can consider trellis or intruder excluder spikes on top. Bins should be locked in behind the gate so they can't be used as a ladder. Rear fences should be secure and can also have intruder excluder or trellis on top as this is not easy for suspects to climb/gain access. Sheds should be secured and do not leave garden tools out that can be used to gain entry.

Here is a link to the SNT's crime prevention advice. There is good advice on locks, security and a walk around house showing what we recommend.



Diversion to 403 bus - UPDATE
15/01/2019 09:46:00.......Posted by Tim Pollard

Users of the 403 bus are quite rightly fuming about the decision to divert the route through Selsdon due to the collapsed sewer near the Croham Arms in South Croydon. Instead of doing a tight diversion to avoid the congestion there, the route has changed completely such that Selsdon Road, Carlton/Mayfield Road, Sanderstead Road and Sanderstead Hill get no service. To divert around a stretch of road covering 100 yards the diversion is running for over two miles. 

That surely can't be the best way to do it? We are pressing the council and TfL to think again and come up with a better plan. The works are scheduled to run until at least 25 Jan, so we think finding a way that enables bus users to carry on using the route should be a priority.

UPDATE 16/01/2019 - TfL now believe the diversion can be removed on Sunday 20th, which is clearly better than we had first been told. GLA Assembly Member Steve O'Connell is pressing them to be more creative in their thinking about future diversions. Whilst we accept that the repair is taking place in a difficult place, with double deckers unable to navigate a number of low bridges in the locality, it must have been possible to come up with a less disruptive diversion, perhaps by temporarily using single decker buses.



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 Older Blog Posts
Bins Overflowing - Montana Close
Heathhurst Road Refuse Collections
People forced to dump waste at recycling centres
Bus route consultation
Sewer maintenance, Limpsfield Road
19 Limpsfield Road Sanderstead
Beech Avenue Resurfacing
Resurfacing Beech Avenue in January
Be a Winter Champion - Do Take Care in The Cold Weather
Xmas Lights - Sanderstead & Hamsey Green
Sanderstead Pond - Vandalism
Sanderstead Memorial Hall - New Noticeboard
Sanderstead & Hamsey Green Ponds
Sanderstead Ward Panel Meeting
Sanderstead Library - Prize Winners!
Latest 'local plan' consultation
Friends of Kings' Woods
Council still messing up bin enquiries
Care home in Wisborough Road
Sanderstead Pond
Bins, Bins, Bins - But no Collections in some places
Fly tipping on Copthorne Rise
Fly Tip Bins with Asbestos
Recycling Boxes
How to handle the bin change over
Waste Services - Change of System
Update on wheelie bin rollout
Road works in Hamsey Green
Sanderstead Residents Association - Waitrose - 4 August - 10am
New Bin Delivery
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