The shambles of the implementation of the Village system
30/05/2015 11:44:00......Posted by Tim Pollard
In a previous post I talked about the council's latest wheeze, the idea of trying to better coordinate its bin/recycling and street cleaning services. In principle this is a good idea - although I am not sure it will really lead to the idyllic future set out in the council's publicity, where smiling Veolia staff know their 'villlage' patch and are on first name terms with the residents. Nevertheless, it is a step in the right direction which des have the potential to offer benefits, especially if they can sort out the inconsistencies in the street sweeping.
What is not so good - indeed the word shambles springs to mind - is the way the transfer has been handled. In my 'villlage' we are shifting from a Tuesday collection to a Thursday. I won't pretend I am thrilled about this, but I dare say we will quickly adapt. But in some areas there will be a much longer gap between the last collection of the old system and the first under the new. To try to cushion this change, the council decided to do an extra, interim collection in the worst affected areas.
That's helpful, you might think. Except that they didn't actually tell anyone it was going to happen, so nobody left their waste out for collection! So we had some teams of workers wandering about on residents' property, looking for anything they could remove and others taking the view that they would ignore all properties where they couldn't easily see anything. And if you are like me and keep your food waste caddy safely locked away out of the reach of the local foxes and badgers, the one item you really want collected (because it smells) won't be taken at all!
It would have been so much better if the council had either put an insert in the leafelt they dropped about the new collection, telling affected areas about the interim collection, or at least informed councillors and residents' associations so they could communicate it to their members.
It's yet another example of our council having basically good intentions but appalling attention to detail in the implementation.