Update on wheelie bin rollout
17/07/2018 07:46:00......Posted by Tim Pollard
Council officers have today updated councillors about the progress towards the new 'improved' bin collection service.
Most Sanderstead houses have received their bins now, as we know from our postbag of residents asking where they are supposed to put this explosion of bins! I won't rehearse the arguments for and (mostly) against what is being done, save to say that in my opinion the council could have gone for a much more elegant combined recycling bin solution which would have reduced the number of bins required.
There are various questions people have been asking, where I have pasted below the council's response, some of which I have shortened.
Where can residents go for more information?
• The website contains information about the service change, leaflets to download and a comprehensive list of FAQs – www.croydon.gov.uk/recycling
Residents wishing to discuss their individual circumstances further can contact a council officer using:
• a dedicated email - firstname.lastname@example.org
• a dedicated phone number – 020 8604 7282 (lines open between 9am and 5pm)
The dedicated telephone number and mailbox went live on Thursday 28 June. These are attracting on average 650 calls and 400 email per week and about a third of these are requesting site visits. About 150 site visits have been undertaken to date with approximately one third of these suggesting the properties are not suitable for the new service identified and therefore, will continue with their current configuration.
What can I do with my old boxes if I no longer need them after September?
You will need to continue to use your boxes until September. After this, you can keep them and use them around the home for storage, or take them to the Household Reuse and Recycling Centre at Fishers Farm, Factory Lane or Purley Oaks and place them in with the ‘rigid plastics’. We will be offering a booked collection service for residents who need it once the new service starts in September - more details to follow.
What if I don’t have space for the new bins?
We have surveyed the borough and will be delivering the best combination of bins for different property types depending on the different space available. Please note that the footprint of the new bins is approximately the same as the boxes, so if you currently have the boxes for recycling your property will most probably be suitable for wheeled bins. Please try using the service for a few weeks. If you’re genuinely struggling to find space to store the bins, get in touch with us and we’ll visit your property to assess and, if necessary, make alternative arrangements.
What if I don’t have space to store the new bins until I can use them? Please deliver them later.
With more than 200,000 new bins to distribute across the borough, this is going to take some time and some people may have to store their bins for up to eight weeks. We are trying to deliver bins first to areas of the borough where houses generally have more outdoor space. We’re sorry for any inconvenience.
I don’t need such large bins for recycling, can I have a smaller one or continue to use boxes?
The changes we are making are designed to encourage more recycling and to create enough capacity for this both now and in the future. For this reason we chose the 240L bin for paper and card and to re-use the existing general waste wheelie bin for other mixed recycling. Standardising the use of wheelie bins as much as possible improves efficiency and helps to generate the £5m cost savings from introducing the new contract, as well as the additional £2m over 10 years for increasing recycling rates.
What if all of my general waste cannot fit inside the new 180L wheelie bin?
From October 2018, excess general waste placed on top of or next to your bin will not be collected. All non-recyclable household waste must be placed inside the general waste wheelie bin and the lid kept shut. However, if you live in a household of five or more, or have a medical condition that means you generate additional rubbish, you may be eligible for a larger bin. We recommend that residents wait until the new service is running and they have tried using it for a few weeks before making contact.
What consultation took place about the changes?
Specific consultation on the detail of the new contract wasn’t possible due to the way the new contract was procured by the four boroughs under the South London Waste Partnership.